The Salesforce Customer Community allows your customers to create and view or add updates to Cases for customer service and product issues. Customers can be offered the ability to first ask Questions and view possible answers to these questions provided by you or Community members or to view Knowledge Articles. Files such as guides and marketing collateral also can be accessed from the Community.
The Salesforce Partner Community offers much the same but allows Partners to create Cases on behalf of their customers and to monitor customer Cases. The Partner Community also can be used for Lead Registration and pipeline tracking as well as new partner on-boarding.
Our Community Implementation includes:
- Performing a functional overview of Salesforce Community’s useful features
- Conducting a Discovery meeting to clearly understand your company’s needs
- Configuring Community to meet your company’s needs which includes many of SalesPath’s recommended best practices
- Conduct training for your Salesforce Administrator on how to manage Salesforce Community